Please read our return policy below. When you are ready, you can start your return HERE.
**Holiday Season Extension**
Orders purchased between November 15, 2020 to December 24, 2020 will have an extended return date of January 30th, 2021. The same exclusions apply to sale items, final sale, etc.
We are happy to announce FREE shipping both ways on all exchanges and store credit. Just FYI, store credit never expires!
You may return most items that are:
- Free of fragrance, odor, and makeup
- Received by us within 30 days of purchase date
We use our best discretion and if items are not in expected condition, refunds/store credits will not be offered. Shipping charges will not be refunded. You are responsible for the return postage.
What are the refund options?
- Refund to the original payment method (You are responsible for postage.)
- Refund to store credit or exchange (A shipping label is provided at no cost.)
These items are eligible for store credit only:
- Items on any BOGO sale
- Items with a discount of 20% or higher
What items are non-returnable? No refunds, store credit, or exchanges offered.
- Gift cards
- Items marked as final sale
- Free gifts or promotional items
- Items ending in .99
Online purchases can only be returned online. In-store purchases can only be returned in-store.
We're happy to assist you with an exchange. The only way to start an exchange is by emailing us at email@example.com with your order number.
Damaged or Incorrect Items
If your item was damaged upon arrival or if you have any other issues, we are happy to assist you. Please email us directly at firstname.lastname@example.org within 3 days of receiving your items and we can issue you a pre-paid label or replacement order. Please include the following in your email: your name, order number, damaged item, and detailed photos of the damages.
Important notice for returning shoes
Because shoes tend to get scuffed during transport, we require your shoes be individually wrapped (tissue paper, bubble wrap, etc) before returning them. Shoes damaged in return shipping will not be accepted. Your return will be rejected and you'll be responsible for shipping back to you.
What can affect my return eligibility?
We use our best discretion and if items are not in expected condition, refund/store credits/exchanges will not be offered. Shipping charges will not be refunded. You will be responsible for return postage if your return if refused.
You should expect to receive your refund within 2-3 weeks from the day you shipped your return package. This time period includes the transit time for us to receive your return from the shipping carrier (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (3 to 10 business days). We process return items once a week. Once we have issued your return, you will receive an email with all refund details.
We offer price adjustments on full-price items within 3 days of purchase. Some sales are excluded including semi-annual, Warehouse Sale, Black Friday, Black Friday weekend, and Cyber Monday. Adjustments will be given in the form of store credit. Please contact us at email@example.com.