**Purchases made from November 15 to December 18, 2019 will have an extended return date of January 18, 2020. Orders after December 18, 2019 will be subject to our normal policy. The same rules apply regarding eligibility and store credit.**
You may return most items that are:
- Unused items
- Free of fragrance, odor, and makeup
- Received by us within 30 days of purchase
We use our best discretion and if items are not in expected condition, refunds/store credits will not be offered. Shipping charges will not be refunded. You are responsible for the return postage.
These items will be given store credit only. Full refunds are not offered:
- Items on any BOGO sale
- Items with a discount of 30% or more
- Items ending in $.99 cents (clearance items)
Online purchases can only be returned online. In-store purchases can only be returned in-store.
You should expect to receive your refund within 2-3 weeks from the day you shipped your return package. This time period includes the transit time for us to receive your return from the shipping carrier (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (3 to 10 business days). We process return items once a week. Once we have issued your return, you will receive an email with all refund details.
We're happy to assist you with an exchange. The only way to start an exchange is by emailing us at email@example.com with your order number.
How to Get a Refund
Fill out the Returns Slip as completely as possible and include with your return package. You are responsible for return postage and you can use which ever shipping carrier you choose. As we are not responsible for lost or stolen packages, we recommend that you use a carrier with tracking and insurance.
Because shoes tend to get scuffed during transport, we require your shoes be individually wrapped (tissue paper, bubble wrap, etc) before returning them. Shoes can be shipped in poly mailer or box. Undamaged shoes not returned in this manner will have a deduction of 10%. Shoes damaged in return shipping will not be accepted.
If you have lost your Returns Slip, you can print one HERE.
Ship Returns To:
Brimm Boutique (Attn: Returns)
800 Stevenage Drive
Pflugerville, Texas 78660
Damaged or Incorrect Items
If your item was damaged upon arrival or if you have any other issues, we are happy to assist you. Please email us directly at firstname.lastname@example.org within 3 days of receiving your items and we can issue you a pre-paid label or replacement order. Please include the following in your email: your name, order number, damaged item, and photos of the damages.
We offer price adjustments on full-price items within 3 days of purchase. Some sales are excluded including semi-annual, Black Friday, Black Friday weekend, and Cyber Monday. Adjustments will be given in the form of store credit. Please contact us at email@example.com.