You may return most new, unworn items within 30 days from the date of purchase for a full refund. You are responsible for the return postage.
Items purchased with a price ending in $.99 cents or items with a discount code of 30% or more will be given store credit only. Full refunds are not offered.
Online purchases can only be returned online. In-store purchases can only be returned in-store.
You should expect to receive your refund within 2-3 weeks from the day you shipped your return package. This time period includes the transit time for us to receive your return from the shipping carrier (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (3 to 10 business days). We process return items once a week. Once we have issued your return, you will receive an email with all refund details.
The best way to issue an exchange is by emailing us at email@example.com with your order number. We will then elaborate on our exchange procedure.
How to Get a Refund
Fill out the Returns Slip as completely as possible and include with your return. You are responsible for return postage, which are provided at any shipping carrier. As we are not responsible for lost or stolen packages, we recommend that you use a carrier with tracking and insurance.
Shoes must be returned wrapped in tissue paper or bubble wrap then placed in a poly mailer/shipping bag. Shoes not returned wrapped in tissue paper or bubble wrap will go against our box fee, which will be deducted 10% of the return total. Shoes tend to get scuffed during transport. Please wrap your shoes individually with tissue paper or some sort of wrap before returning them. Shoes damaged in return shipping will not be accepted.
You can also print out a Returns Slip HERE.
Ship returns to:
4042 Pacific Ave. Suite #101
Ogden, Utah 84405
Damaged or Incorrect Items
If your item was damaged upon arrival or if you have any other issues, we are happy to assist you. Please email us directly at firstname.lastname@example.org within 3 days upon package arrival and we can issue you a pre-paid label or replacement order. Please note your order number and damaged item in the email. Be sure to contact us within 3 day package arrive with assistance on damage or defective items.