Where are you located?
We're located in the great state of Texas! Austin to be exact!
When will I receive my order?
We usually ship orders within 1-2 business days. There are certain cases when shipping is delayed (holidays, etc). We ship from our warehouse in Texas so depending on where you live, it typically takes 1-4 business days to get to you. You will get an email with tracking info once we have shipped your order.
Can I change an order after placing it?
We can try our hardest but it depends on how fast you let us know. We try to ship orders within 1-2 business days after an order has been placed so the sooner you contact us, the better. The best method is emailing us email@example.com or by calling us (888) 407-2877.
How do your clothes fit?
On each product page, we give details on how the item fits. If you should have further questions, you can always contact us any of the following ways: email at firstname.lastname@example.org, calling or texting (888) 407-2877. You can also reach out to us via chat by clicking on the pink chat icon on the bottom right of the page.
What is Afterpay?
Afterpay is an easy way to buy now and pay later. You get your items right away like a regular order but then you make 4 easy payments. This is an interest-free payment plan. You can find more details on www.afterpay.com
What is Route Shipping Insurance?
Route is a trusted third-party company that insures your shipment against loss, theft, or damage in transit. The cost is $0.98 for all orders under $100 and just 1% for orders over $100.
I bought Route Insurance, when do I use it?
If your package is lost, stolen, or damaged in transit, please email Route at email@example.com. They will assist you from there. You can also start filing a claim by visiting www.route.com
Do you restock your items?
This is dependent on the item. The best way to be notified of restock is to sign up for an email notification. You can do that by clicking the black 'notify me' button.
Where are your items made?
On each item, we disclose where the item was made. We try our hardest to buy from USA-based companies as much as we can. When we do get our items from another country, we make sure the items were ethically made with fair wages and good working conditions.
How do I use a store credit?
You will enter your code at checkout in the same spot you would enter a coupon code.
When does my store credit expire?
Never! Your credit will never expire so feel free to use it when you're ready.
Do you offer price adjustments?
We offer price adjustments on full-price items within 3 days of purchase. Some sales are excluded including semi-annual, Black Friday, Black Friday weekend, and Cyber Monday. Adjustments will be given in the form of store credit.